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Description
Deep hydration with a lightweight, non-greasy feel for soft, smooth, and healthy-looking skin all day.
Product Details
| Attribute | Details |
|---|---|
| Gender | Unisex |
| Country of Origin | India |
| Manufacture Name | NutriGlow Cosmetics Pvt Ltd |
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Frequently Asked Questions
1. Orders & Account
Do I need an account to place an order?
No. You can place an order as a guest. However, creating an account helps track orders, save addresses, and manage returns more easily.
How do I check my order status?
You will receive order updates via email or WhatsApp. You can also track the shipment using the tracking link shared once the order is dispatched.
Can I modify my order after placing it?
Order modifications are possible subject to carrier limitations and current status of the order.
What should I do if I entered the wrong address?
Contact Ajmal customer support immediately. Address changes can be requested but are subject to courier limitations.
2. Shipping & Delivery
How long does delivery take?
Orders are usually delivered within 3–4 working days in metro cities and 5–7 working days in other locations depending on courier service availability.
Are deliveries available across India?
Yes, Ajmal ships to most serviceable locations across India.
What are the delivery timings?
Deliveries typically take place between 9:00 AM and 8:00 PM from Monday to Saturday.
Why is my order delayed?
Delays may occur due to weather conditions, courier partner issues, or high order volumes during sale periods.
3. Payments & Billing
What payment methods are accepted?
Ajmal accepts Credit Cards, Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (where available).
Is Cash on Delivery available?
Yes, Cash on Delivery may be available for eligible pin codes.
Why was my payment declined?
Payments may fail due to insufficient balance, bank restrictions, or connectivity issues. Please try again or use another payment method.
Will I receive an invoice for my order?
Yes. Once your order is confirmed, an invoice will be generated and shared via email.
Are online payments secure?
Yes. Ajmal uses secure payment gateways that follow industry-standard encryption protocols.
4. Returns, Refunds & Cancellation
Can I return a perfume after delivery?
For hygiene reasons, perfumes cannot be returned if they are opened or used.
When is a return or refund allowed?
If you receive a damaged, wrong or missing product(s), you are eligible for a return-replacement or refund. All requests are subject to receiving a clear unboxing video showcasing all six sides of the box as received along with the shipping label.
What proof is required for damaged, wrong or missing product claims?
Customers must share an unboxing video to info@ajmalindia.com along with clear photos within 24 hours of delivery. Please do not accept your order if it appears tampered or opened.
How long does a refund take?
Refunds are usually processed within 4–7 business days after verification and approval.
Can I cancel my order?
Orders can be cancelled anytime before they are dispatched.
5. Delivery Issues
What should I do if my order shows delivered but I haven’t received it?
Contact customer support within 48 hours so the team can investigate with the courier partner.
Can someone else receive the order on my behalf?
Yes, another person can receive the order as long as they can provide the OTP or confirmation required by the courier partner.
What happens if my order is returned to origin (RTO)?
If a shipment is returned due to delivery failure, the support team will assist with reshipping or refund processing depending on the case.
6. Product Information
How long do Ajmal perfumes last?
Longevity depends on fragrance type, concentration, skin chemistry, and environmental conditions.
What is the difference between Attar and Eau de Parfum?
Attars are concentrated perfume oils without alcohol, while Eau de Parfum contains alcohol and provides spray-based application.
Why does my perfume smell different after some time?
Fragrances evolve as the top, middle, and base notes develop over time.
Can perfumes cause stains on clothes?
Some fragrances may leave stains on delicate fabrics. It is recommended to spray on skin or from a distance when applying to clothing.
7. Perfume Care & Usage
How should I store my perfume?
Store perfumes in a cool, dry place away from sunlight and heat.
Where should perfume be applied for better longevity?
Apply perfume on pulse points such as wrists, neck, and behind the ears.
Does shaking the bottle affect perfume quality?
It is recommended not to shake perfume bottles as this may introduce air and impact fragrance stability.
